Del Norte Sports and Wellness: A Comprehensive Review
Del Norte Sports and Wellness, located in Albuquerque, New Mexico, stands out as a significant player in the local fitness landscape. It offers a variety of amenities designed to cater to different fitness needs. However, based on numerous reviews and feedback from its members, the experience can be quite mixed.
Accessibility Features
One of the key features of Del Norte Sports and Wellness is its commitment to accessibility. The gym provides a wheelchair-accessible car park and a wheelchair-accessible entrance, ensuring that all members can access the facilities without barriers. This focus on accessibility is crucial in promoting inclusivity within the community.
Amenities Galore
Del Norte Sports and Wellness boasts a wide range of amenities, including an indoor and outdoor pool, sauna, steam room, and various exercise machines. Members have praised the spacious layout and cleanliness of the facility. However, some reviews indicate that there are issues with maintenance—specifically, when equipment breaks down, repairs can take an exorbitantly long time. Members have reported weight machines being out of commission for months, which can be frustrating for regular gym-goers.
Wi-Fi Connectivity
For tech-savvy individuals, Del Norte provides complimentary Wi-Fi access throughout the gym. This feature allows members to stay connected while they work out, making it easier to track fitness goals or engage with online classes.
Membership Policies
A membership is required to access the facilities, with various pricing structures depending on commitment length. However, potential new members should approach this with caution. Some users have shared experiences of being charged unexpectedly, such as billing for additional months after attempting to cancel their memberships. It’s essential to thoroughly understand the terms before signing up.
Planning Your Visit
Before visiting, it's recommended to plan your workout schedule, especially if you intend to use specific areas like the pool or group classes, which may have limited availability. Feedback indicates that classes might be booked, so early planning can help avoid disappointment.
Overall Experience
While many appreciate the amenities offered at Del Norte Sports and Wellness, the general sentiment regarding customer service is concerning. Multiple reviews point to a lack of motivation from the staff, with some describing them as unhelpful or rude. This has led to a perception that the gym prioritizes profits over member satisfaction.
In conclusion, Del Norte Sports and Wellness is a well-equipped fitness center with excellent amenities and accessibility features. However, potential members should weigh the pros and cons, particularly concerning customer service and membership policies, before committing. Whether you’re looking for a place to swim, lift weights, or partake in fitness classes, Del Norte has potential, but experiences can vary widely.
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If you're here reading this right now, you might have already noticed that this fitness club (and all of its spots) have gotten some pretty poor reviews. And let me tell ya, they ain't wrong. This gym may look super flashy at first glance, but truth be told, it's a bit of a snooze fest in terms of actual functionality. If your aim is to get fit with a focus on weightlifting, you'd probably be better off checking out another gym chain. Simple as that, mate.
So, firstly, getting yourself signed up for this gym is a bit of a joke in itself. The whole process with their sales team seems more about wasting your time than anything else. Instead of just being straight up with the pricing and whatnot, they like to play games with ya, which ends up being a right headache. My partner and I could've joined way earlier, but we were waiting around for these supposed special deals that never seemed to come. By the time we did eventually join, we were already miffed. And within a week, we both realized we'd made a big mistake. I reckon this gym chain keeps chugging along mainly because of its rep and the idea folks have that it's the top dog gym around town—spoiler alert: it ain't. Before I get stuck into griping, I will say two good things. Having towel service is an absolute dream, and the locker rooms are top-notch and fully decked out! You won't find that kind of luxury at any other joint in town.
Now, onto the nitty-gritty complaints about the place: it's lacking some key gear for a solid workout; some of the machines are plonked in weird spots; the staff are a bit young and unwelcoming; there's no tunes pumping; and it's overrun by rowdy and immature high school lads. All in all, it feels more like a fancy community centre than a proper gym.
There's a real shortage of attachments for the cable machines, so you end up on a wild goose chase through three rooms just to find one attachment out of several types. Despite having a load of outdated cable machines (like 2 free-motion cable quad and 2 hamstring machines that no one touches), they're missing important bits like handles for the barbell landmine or a t-bar row. Plus, most of their gear is plonked in odd spots facing walls or blocking paths.
The crew at the front desk could very well be fresh outta school, 'cause they look it and act it. We hardly get a nod when we rock up and pretty much never get a farewell when we leave. Can confidently say that wasn't the case at our previous gym. More often than not, the kids are just chatting away with their buddies at the desk, or swapping stories about other staff (heard someone got the boot, I did!).
And speaking of hearing stuff, this gym is so dang quiet you could hear a pin drop. Does not exactly get you pumped up for a workout.
The folks who go here seem to skew both older and much younger, but there's hardly anyone in that young-adult range. Sometimes, as a bloke pushing 30, I feel like one of the elders in the weight area, especially after 8 PM. The behavior of the young ones can range from okay to annoying. And I know I'm not alone in saying this, 'cause I've seen an old chap telling off a young lad for slamming weights—and then the staff had to step in.
I've personally chatted with management about my concerns and even penned a long email detailing my experience in short. But all I heard back was crickets.
Lastly, I'll mention we've got mates who are just as let down by their time at this gym as we have been. After hearing folks go on and on about how great this place is, I can say from my own experience: it's a massive letdown.
I reckon if they made some changes to their setup and gear (especially the layout), this gym could shift focus and really shine. Just doesn't seem like there's any drive to make those changes anytime soon. Best of luck!
Patrick Scott (5/13/25, 11:51 AM):
Del Norte is a decent spot for a workout, but it does have one major downside - the lack of proper maintenance. When equipment malfunctions, there seems to be little drive to address the issue promptly. For instance, the massage table's motor stopped working years ago, and the solution was to simply remove it without replacing it. When weight machines break down, they can remain out of order for months. Even when TV monitors burn out, they are left unattended. I've requested multiple times in the past year alone for this minor issue to be fixed. Considering the cost of Del Norte, it's not unreasonable to expect broken equipment to be repaired in a timely fashion.
Karen Powell (5/9/25, 11:49 PM):
Absolutely dreadful customer service and underhanded membership tactics. It's a real struggle to reach someone in charge who can actually assist you. And the fees? Absolutely exorbitant, I must say.
Patricia Walker (5/8/25, 8:02 PM):
I'm absolutely chuffed with this health club... the place is spotless and well-lit, the classes are fabulous and led by instructors who go all out and really want to make sure you have a top-notch experience. The childcare choices are just brilliant! The pool has turned into our go-to spot for the summer and my kids are absolutely smitten with the swimming lessons they're getting. I've never had to hang about for equipment, a locker, or a towel. And to top it off, for one monthly fee, you can access ANY Sports and Wellness facility in the area! The staff are always cheery and willing to lend a hand. Worth every penny, no doubt about it!
Scott Collins (5/5/25, 5:45 PM):
My daughter and I popped in to inquire about a day pass, only to be informed that it wasn't a usual practice at this establishment. However, due to my presence, they made an exception. The staff seemed a bit frosty, and the facilities appeared a bit antiquated. In my experience, most gyms offer 7-day passes as standard, so this was a bit peculiar. Perhaps our one-day pass was determined by our appearance? We decided not to partake in a workout and simply took a quick look around before heading out.
Wayne Harris (5/5/25, 1:59 AM):
Terrible upper management, so selfish, and terrible customer service.
Shirley Mitchell (5/4/25, 7:46 AM):
I must say, the prices are quite steep... No discounts for daily passes... 15 to 25$ seems a tad exorbitant. As the sole indoor basketball court option in the vicinity, one might think they're taking advantage.... Of a basketball court?! Really now! Asking members to pay extra for hour-long classes is also rather unreasonable. I have no intention of joining as a member, even though my father was one for a decade. Absolutely not.
Nancy Perez (5/3/25, 1:12 AM):
I must say, I am quite impressed with the staff and management team at Del Norte Sports and Wellness. They are a diligent and dedicated bunch. The gym is consistently tidy and the facility is expertly run. Your hard work does not go unnoticed. Wishing everyone a joyous holiday season!
Brittany Gomez (4/30/25, 2:13 AM):
Absolutely thrilled with Del Norte Sports and Wellness. Just recently became a member, and let me tell you, the swimming pools are top-notch! Jeremy is absolutely brilliant - highly suggest giving them a call and specifically asking for Jeremy, he's simply fantastic. Overall, a splendid club! 😃👍
Billy Garcia (4/28/25, 3:37 AM):
I must say, I don't understand what all the fuss is about with those negative reviews. Every place has its flaws, but let me tell you, the facilities at this Athletic Club are absolutely top-notch. The staff has always treated me well, and the access to different locations and amenities is truly unparalleled in Albuquerque.
I consider myself a discerning critic, and I never dole out five-star ratings unless I am truly wowed.
As long as I call Albuquerque home, I'll continue to hold a membership here and enthusiastically recommend it to all my acquaintances.
