Money Back Guarantee

Products on are sold with a “Satisfaction or your Money Back” guarantee.

If, despite our advice and the rigorous selection of our products, you are not fully satisfied with your order, you can return the product within 14 days of receiving your shipment.

...How do I return an item?

You have 14 days after delivery to return an item you are unsatisfied with.
Call us at +44 20 3318 9856, and then press 3 to activate the return procedure and provide the justification for your return. A consultant will send you a return form which is critical for your return to be processed smoothly.

Your item must be returned to the following address:

Returns Department
ZAC de Mercorent
81 Impasse Cugnot

Remember to attach the invoice to your package and specify if you are requesting an exchange or a refund.
The product(s) must be returned with all components in the original packaging, along with a copy of your invoice and an explanation of how they were used. Items that are returned damaged, dirty or with missing components will not be accepted. Any item that comes directly into contact with the skin will not be accepted (ex. garments, belt, electrode, Wellbox head).

  • If you cancel your order or exchange, you will still be responsible for the return shipping fees.

...How will I be reimbursed?

We will issue a cheque, made payable to the person who submitted the order, to the billing address associated with the order. Or, we will issue a wire transfer to your bank account if you paid for your order with your bank card.

We promise to process your refund within 5 to 30 business days after receiving the returned products at our facilities, provided that the return was conducted in accordance with the aforementioned terms.

For more information about reimbursement, see our General Terms of Sale.   -   81, impasse Cugnot   -   ZAC de Mercorent   -   34500 Béziers   -   FRANCE
E-mail :   -   Tél. : +33 (0)4 11 91 55 55   -   Fax : +33 (0)4 67 28 26 85
SIRET : 453 685 992 00027    © Copyright 2004-2016  -   -   Tous droits réservés