Returns & Exchanges

Here, we will explain the process to quickly resolve any problems you may encounter.
After Sales Service is a MUST at!

1 Product or gift item missing from package

Despite all of the care and attention invests in your order, an item may be missing from your package.

Should this occur, notify the Customer Services team immediately at +33 (0)4 11 91 55 55 (ext. 3). Should this occur, you must send a letter via post declaring that a product was missing, and include a copy of your ID.

For this reason, you should always inspect your package immediately upon receipt. You must report any delivery anomalies (missing or damaged product, damaged package) the day of the delivery, or no later than 48 hours after receiving the delivery, to the Customer Services team:

  • Via mail to:
    Services Client
    81 Impasse Cugnot
    ZAC de Mercorent
    34500 BEZIERS

  • By telephone, at +44 20 3318 9856 (standard-rate number).

If you follow the aforementioned protocol, will reship the missing item, subject to the merits of your claim, within 48 hours.

2 Package damaged or product defective upon arrival

If you notice that the packaging was damaged, crushed, opened or seems suspicious
Note the details of your reservations or objections on the delivery slip that the carrier will ask you to sign.

  • Package delivered by Colissimo
  • If one of the products in the package delivered by the postal service was damaged during transport, immediately contact your post office to report the problem and submit a verbal report of the damage claim (report filed by the local post office).
    Then submit this form to our representatives as soon as possible to initiate our standard procedures.

  • Package delivered by Chronopost
  • If the package has deteriorated and the products appear to be damaged, you must write your reservations or concerns on the delivery slip next to your signature.
    The expression “Subject to inspection of opened package” has no legal standing.
    State the exact reason for your reservation (“package damaged”, “open”, “container crushed”, etc.). Without this written documentation of your reservations, it will be difficult to respond to our claims.

If a product is found to be defective upon the first use

Did you receive a defective product in your order? Not to worry... Contact our Customer Services team at +44 20 3318 9856. They will explain the procedures to follow to ensure that a new product is shipped out to you as soon as possible!

3 Money Back Guarantee

You have 7 days following the receipt of your order to return an unsatisfactory product. The product(s) must be returned with all components in the original packaging, along with a copy of your invoice and an explanation of how they were used. Items returned damaged or with missing components will not be accepted. Items intended for use in direct contact with the skin cannot be returned.

We promise to process your refund within 30 days of receipt of the returned products at our facilities, provided that the conditions for returns have been met.

Before returning any merchandise, you must contact our Customer Services department at +44 20 3318 9856 for a return slip to be included with your package.

For more information about the conditions for a refund or exchange, see our General Terms of Sale.

4Your refund

We will issue a cheque, made payable to the person who submitted the order, to the billing address associated with the order, or we will issue a wire transfer to your bank account if you paid for your order with your bank card. We promise to process your refund within 30 days of receiving the returned device.

5Manufacturer’s warranties included

All devices sold by include a manufacturer’s warranty against any manufacturing defect and any dysfunction under normal conditions of use.

Warranty lengths are shown in the table below:

Brand Length of manufacturer’s warranty
CEFAR 2 years *
COMPEX 2 years + 1 year (after registration) *
GLOBUS 2 years *
PERFEX 2 years *
SPORECUP 1 year *

*The warranty does not cover the replacement of supplies (batteries, storage battery, cables, electrodes) offers a “Cables and Batteries” warranty when you purchase your electro simulator to provide 1 year of coverage for these supplies which are not covered by a manufacturer’s warranty and which represent 90% of After Sales Service problems for all brands.
To join, you can simply subscribe for the low price of € 4.90, at the time of your electro stimulator purchase.

You must keep a copy of your invoice as a copy will be required for any return.

For more information about the conditions for a refund or exchange, see our General Terms of Sale.   -   81, impasse Cugnot   -   ZAC de Mercorent   -   34500 Béziers   -   FRANCE
E-mail :   -   Tél. : +33 (0)4 11 91 55 55   -   Fax : +33 (0)4 67 28 26 85
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