Planet Fitness - West Springfield

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Planet Fitness - West Springfield, Massachusetts

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Planet Fitness: A Comprehensive Overview of the West Springfield Location

Located in West Springfield, Massachusetts, Planet Fitness stands out as a popular choice among fitness enthusiasts. With a variety of amenities and an inviting atmosphere, this gym offers a unique experience for its members.

Membership Requirements

A membership is required to access the facilities at Planet Fitness. The gym offers several options, including a Black Card membership that provides additional perks like unlimited access to hydro massage beds and tanning services.

On-Site Services

Planet Fitness boasts an array of on-site services that enhance the workout experience. Members can enjoy clean locker rooms, spacious showers, and a wheelchair-accessible entrance and car park, ensuring accessibility for all. This focus on accessibility is important for creating an inclusive environment.

Wi-Fi Availability

One of the conveniences offered by Planet Fitness is free Wi-Fi throughout the gym. This allows members to stay connected while working out, making it easier to follow workouts or keep up with social media.

Atmosphere and Community

The atmosphere at Planet Fitness has received mixed reviews. Many appreciate the friendly and respectful environment, stating that patrons usually keep to themselves, providing a comfortable space to work out. However, some have highlighted issues with gym etiquette, such as individuals occupying multiple machines and taking extended breaks, which disrupts the flow for others.

Amenities and Equipment

This location is well-equipped with numerous machines, including treadmills, ellipticals, and weights. Although some users feel there could be a greater variety of equipment, many praise the availability and condition of the machines. The gym also features a stretch area and specialized rooms for group workouts.

Service Options

While the staff is generally described as friendly and helpful, some members have noted inconsistency in customer service, particularly concerning machine maintenance and cleanliness. Issues like lack of hot water in the showers have been reported, which detracts from the overall experience.

Final Thoughts

Overall, Planet Fitness in West Springfield offers a range of services and amenities that cater to various fitness needs, making it a solid choice for those in the area. With its commitment to accessibility and a no-judgment policy, it aims to create a welcoming atmosphere for all. However, attention to customer service and facility maintenance could significantly enhance the experience for current and prospective members.

You can find us in

The contact line of said Gym is +1413-317-7366

And if you want to send a WhatsApp, you can do so at +1413-317-7366

Our service hours are:

Day Hours
Monday (Today) ✸
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

The website is

If you wish to adjust any information that you believe is not precise related to this site, we urge you to forward a message so that we will fix it quickly. With anticipation we appreciate it.

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experience, west springfield, fitness, accessibility, massachusetts, machines, amenities, springfield, atmosphere, membership, variety, options, services
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Showing from 1 to 20 of 33 comment(s) received.

Bobby Ford (6/15/25, 1:30 AM):
I must say, this establishment is top-notch. The team is incredibly amiable and accommodating. However, my one gripe is the lack of awareness among patrons regarding the ongoing pandemic, as many neglect to sanitize equipment as stipulated by gym regulations. It would be advisable for the staff to take a more assertive approach in ensuring these guidelines are adhered to. Aside from that, absolutely adore this place.
Sara Smith (6/13/25, 7:07 PM):
I recently found myself needing to stick around the area for business purposes and decided to make this PF spot my go-to for working out. If there was a way to leave less than one star, I certainly would have done so. After taking a glance at other feedback on Google and different platforms regarding this spot, I truly believe my standpoint is well-founded. There seemed to be quite a few machines crying out for some attention and care. While some of the paper towel dispensers were doing their job properly, there were a good number of them refusing to dispense the towels. I did bring this up with at least three staff members on my multiple visits to the front desk. Rather than being reassured that the matters would be looked into, I was met with either a vacant expression or one employee even had the audacity to inform me that fixing the equipment wasn't part of their job description. Moreover, when there are several employees on duty, instead of idly chatting or aimlessly browsing on their phones, they should truly be putting in the effort. I'll risk saying that the person managing this spot likely only hires acquaintances or relatives and doesn't seem to expect anything from them apart from showing up for their shift and collecting their paycheck at the end of the week.
Grace Cook (6/13/25, 10:09 AM):
I must say, my experience at the gym was rather splendid, as one can exercise at one's own rhythm.
Joshua Rodriguez (6/13/25, 8:37 AM):
The place could definitely use a good clean-up, and some of the machines are out of order. The staff can be a bit impolite as well.
Sara Evans (6/11/25, 8:15 PM):
I ain't getting no help with my guest trying to use the gym with me, what a waste of my black card membership. It's 9 am and I'd rather go to Esporta Fitness.
Logan Myers (6/9/25, 11:00 AM):
I've been a member at PF West Springfield for over 2 years now, and I must say it's a fantastic gym! The pricing is just right, the facilities are consistently spotless, and the staff are incredibly dedicated, upbeat, and friendly. I wholeheartedly recommend PF West Springfield to anyone in the area looking for a top-notch gym experience.
Andrew Myers (6/9/25, 8:34 AM):
The workout environment is top-notch, with a fantastic team of staff members. The gym is always clean and sanitized around the clock, and there's an abundance of equipment available to ensure a solid workout session.
Jean Clark (6/8/25, 5:38 PM):
Absolutely splendid gym to get your workout in.
Allison Perry (6/7/25, 3:39 AM):
The staff is so friendly and the gym is always spotless! Keep up the fantastic work, team! 💯
Jack Scott (6/6/25, 4:50 PM):
Westside Performance Fitness is the best gym I've ever been to. The staff is incredibly friendly and always made me feel right at home. The facilities are spotless, with clean bathrooms being a priority. I absolutely love coming here.
Russell Cox (6/6/25, 5:02 AM):
I had a bit of a hiccup with a full payment purchase for a Christmas present, and James (the Manager) was absolutely fantastic, very understanding, and incredibly knowledgeable. Thank you so much for going out of your way to help us out!
Barbara Murphy (6/4/25, 10:28 PM):
Excellent service, always welcoming you with a friendly smile.
Linda Howard (6/2/25, 12:16 PM):
Absolutely fantastic spot for a workout!
Christian Jordan (6/1/25, 4:06 AM):
I must say, I was rather disappointed to learn that Planet Fitness has discontinued their 24-hour weekend service. This prompted me to consider joining Anytime Fitness instead.
Daisy Gutierrez (5/28/25, 8:58 PM):
The staff at this gym are absolutely amazing. The facility is always spotless and provides a great atmosphere for working out. I highly recommend it.
Jason Garcia (5/26/25, 6:37 PM):
I must say, this gym membership situation is an absolute mess. Trying to cancel feels like navigating a maze with no cheese at the end! It seems they have a knack for charging you indefinitely, even after you've bid your billing information adieu. The whole process just isn't cricket and left me feeling rather miffed, I must say.
Jerry Stewart (5/26/25, 5:43 AM):
Absolutely dreadful customer service experience, I must say. Two individuals behind the counter exuding unnecessary attitude as if the weight of the world was on their shoulders. Seemingly irked by any inquiries and utterly incapable of providing satisfactory responses. Their lackluster efforts fell far below expectations. Count me out. 👎🏻 …
Billy Kim (5/25/25, 2:48 AM):
Amazing spot. The staff is top-notch, especially Bobby. He's always ready with a smile and willing to lend a hand whenever it's needed.
Gabriel Gonzales (5/24/25, 1:00 AM):
A splendid spot, quite affordable, boasts a fine array of equipment, and the staff is ever so amiable. Should you drop by during daylight hours, expect to overhear senior gentlemen vociferously lamenting their bodily discomforts and exchanging right-leaning banter – bellowing due to their diminished hearing abilities, mind you. Yet, pop in after dusk, and the younger crowd might obstruct your access to the dumbbells by engaging in mirror-centric bicep curls at the weight rack. Nevertheless, if those happenings represent the extent of criticisms, then it indeed qualifies as a commendable establishment!
Lisa Simmons (5/17/25, 12:43 PM):
Sometimes you have to be patient, but I don't mind - the gym is always clean and the staff are friendly. 👍🫶

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