Showing from 1 to 17 of 17 comment(s) received.
Don't even think about enrolling in a membership. We rang up the establishment, terminated the membership, and settled to fork over the additional month as stipulated... yet they failed to follow through. From what I've seen, they draw you in with a program and then throw obstacles in your path when you want to terminate it. They will provide you with incorrect information about the cancellation procedure only to later involve collection agencies essentially coercing money out of you. They will pass you back and forth between the 'parent company ABC" and themselves, creating an unworkable situation and pressuring you to make unauthorized payments. THESE INDIVIDUALS ARE UNTRUSTWORTHY.
Their cancellation policy is absolutely dreadful!! I deeply regret joining them as they have made the process very challenging. I attended a training session and was informed that I could cancel at any time, but they failed to mention that I would be tied into a 3-month contract before being able to do so. When I tried to cancel my membership, I was informed that I needed to visit in person. I went, paid a $10 cancellation fee, and yet they still charged me for another month two weeks later. I requested a refund and was told it would take a month to process. I waited patiently, and it has been almost a month and a half with still no sign of a refund!! Exercise caution before deciding to join them.
The trainers and staff at this fitness center are absolutely brilliant. The establishment is impeccably clean and tidy too. I've been training with their personal trainer Steve and have successfully shed 31lbs so far. He continuously varies my workout to ensure I see results. I've also had sessions with Kevin, who is an excellent trainer too. I absolutely adore this gym!
I've been coming here for about two years. The dumbbells are always neatly organized compared to La Fitness. The gym is mostly tidy and has a welcoming atmosphere; the guys are constantly encouraging each other. Recently they added some new machines which are great. The gym also has two designated areas for deadlifts and squats. It's a shame that the dumbbells only go up to 90lbs, but for $12 a month, you can't go wrong.
YouFit in Kennesaw is absolutely brilliant! The gym is spotless, the staff are super friendly, and the equipment is top of the line. Big shout-out to Evan, the personal trainer - he's superb at motivating you to achieve your fitness goals. I highly recommend it!
I have been going to this fitness center for 4 years and have not encountered any problems. The gym is always kept clean and safe. I really enjoy the atmosphere and the staff, it's a fantastic place to exercise. Bob is extremely friendly and passionate about his work at YouFit.
Lovely little gym. I've been popping in for a couple of years now. Generally quite tidy, but the gents' locker room constantly reeks. They ought to work out a method to maintain a more fragrant atmosphere. It would also be rather splendid if the water dispensers actually provided chilled water rather than tepid. All in all, not a bad gym, and the cherry on top is that it's very budget-friendly.
Do not utilize this fitness center. They unlawfully charged my husband's card despite him submitting a freeze request over a month ago. They allege it was due to an erroneous form provided by THE ASSOCIATE. The unauthorized charge was FRAUDULENT. We will lodge a complaint once the transaction is completed. The manager simply dismissed the issue with a callous attitude and offered no resolution. Unethical business practices.
Update: The regional manager assured us that my husband would be reimbursed within 30 days. It has now been more than 30 days, and no refund has been issued. Appalling. I don't typically behave like this, but Youfit will face consequences for their deceitful business conduct. If you value your finances, opt for a different gym that won't DECEIVE you.
Another Update: We have officially reported it as fraud to our bank. However, our bank is encountering difficulties in recovering the funds. This confirms our suspicions that we would never have received a refund. We will report this extensively to caution others about your disgraceful swindling practices. Additionally, they rely on 3rd party billing, preventing direct contact except through a generic email (to which we have yet to receive a response after over a month).
I really enjoy this gym. I have memberships at this location and also at the LA Fitness about a mile away, but I prefer this spot. It's never too crowded, has a positive and non-competitive lifting atmosphere, all the equipment functions properly, and the staff is very friendly!
One star for untrustworthy individuals running this establishment. The manager and the staff do not seem to honor their commitments regarding gym memberships. Despite our repeated attempts to confirm the details of our membership, it appears that they arbitrarily create and modify their policies each time we visit. Lesson learned: always insist on written documentation of any agreements made.
First and foremost, let me tell ya, the Fitness center is spotless! It's absolutely pristine, with all the equipment and weights being kept in tip-top shape. The staff are real friendly and always ready to lend a hand, and the members seem like a great bunch - you won't feel out of sorts here. They offer personal training and group classes if you fancy, but you can also just do your own thing. What I really appreciate is that, when it comes to strength training, they've got multiple machines for each exercise, so you hardly ever have to wait around. And let me tell ya, the value for the price is hard to beat.
I just wanted to say I had a splendid experience, and Evan was extremely professional and knowledgeable!!! I shall surely return and recommend this gym to all in the vicinity!!!!
What a fantastic fitness center! I received a complimentary day pass and I'm thrilled I took advantage of it. The entire gym is adorned with vibrant hues and abundant natural light. It provides a wide array of equipment suitable for both beginners and seasoned gym enthusiasts. The staff members are friendly and eager to assist. There is ample space to move around, and the gym is conveniently located in the corner of the complex, with nearby amenities like Kroger. You can squeeze in a workout and then head over to Kroger for a meal! And how cool is it that the words "youfit" are in green! Amazing!
The place is absolutely fantastic!! The pricing was a tad unexpected and somewhat unclear at the beginning, but the staff are incredibly accommodating and there’s always someone available to assist you out!!
The friendliest team you'll ever come across!! They're extremely helpful and motivating. Enroll in their training program, it has made a huge difference for me, and the trainers are so lovely!! Absolutely adore this gym, can't sing its praises enough.
Absolutely adore my trainer Jose. The man is the epitome of professionalism, positivity, and competence. He truly knows how to push you to reach your maximum potential. Simply outstanding.
Brilliant gym, dreadful business practices.
I enrolled for the basic membership at this establishment and found myself being billed for the premium option. It seemed I had no other recourse but to cancel and then repay the yearly fee should I wish to downgrade. Their explanation consistently is "we recently had a change in management." The same thing occurred to my mate as well.
Aside from that, the gym is lovely and typically not overly crowded. The equipment is satisfactory, although some of it could do with updating, but on the whole, it's decent.