Planet Fitness is a popular gym choice for many fitness enthusiasts in Dallas, Texas. This facility offers several amenities and features, catering to various fitness levels. However, recent reviews have shed light on some important aspects of the gym.
Accessibility Features
For members who require accessibility options, Planet Fitness provides a wheelchair-accessible car park and a wheelchair-accessible entrance. These features ensure that everyone can enjoy a comfortable experience while working out.
Amenities Offered
The gym boasts multiple amenities, including shower facilities that many members appreciate after a workout. However, there have been consistent complaints regarding the cleanliness and maintenance of these showers, with some guests describing the state of the showers as unsatisfactory.
Atmosphere and Planning
The overall atmosphere at the gym is mixed. While it aims to be a judgment-free zone, numerous reviews mention overcrowding and the close proximity of machines, making it feel cramped at times. Proper planning by management to address these issues may enhance members' experiences significantly.
Member Experience and Customer Service
Customer feedback highlights the necessity for improvements in customer service. Many members have reported frustrating interactions with staff, particularly when trying to manage their memberships or report issues with equipment. A more attentive approach from management could lead to a more positive atmosphere.
Wi-Fi Availability
For those who like to stay connected while working out, the gym offers complimentary Wi-Fi. This is a valuable feature for members who want to stream workouts or stay updated during their sessions.
Final Thoughts
While Planet Fitness in Dallas has its merits, including accessibility and affordability, significant improvements are needed in cleanliness, customer service, and overall space management. Addressing these concerns could lead to a more enjoyable fitness experience for all members.
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The hosts are top-notch, and the new equipment is a fantastic upgrade. The facilities are always kept clean and tidy.
Helen Miller (5/11/25, 1:20 PM):
I absolutely adore Planet Fitness, but this particular branch could definitely benefit from some upgrades. It's a tad smaller compared to the shiny new PF I frequented in Plano. The staff seemed a bit lackluster - I inquired about my parking spot and received a nonchalant "oh yeah" in response. Thankfully, my vehicle was still standing when I returned. I might consider giving them another shot, but I wasn't exactly thrilled about breaking a sweat at this location.
Mark Coleman (5/10/25, 10:00 AM):
Amazing spot to kickstart your fitness journey, especially if you're unsure about what or how to exercise.
Jessica Simmons (5/8/25, 1:27 AM):
The new equipment is splendid, the staff are so friendly and accommodating. Honestly, it's not as terrible as some folks make Planet Fitness out to be. For someone on a tight budget who just wants to stay active, exercise, receive assistance, and improve their fitness (not body build), it's a fantastic gym. Although I must point out that the bathrooms and stalls could use some improvement...
Juan Price (5/7/25, 3:49 PM):
10/29/22 Update: This gym is top-notch for a good workout. The management team is spot on with addressing feedback, and the staff are incredibly welcoming. I appreciate the pristine cleanliness of the facilities and the fact that the sanitizing stations are always well-stocked. Much obliged!
10/18/22 Update: The staff remains as warm and inviting as ever. While it can get quite crowded at times, the main gripe has been the persistent issue of 3 out of 4 stair machines being out of commission since I became a member. I joined specifically to utilize these machines, so it's a constant hassle having to line up for them each visit. Please rectify or replace them soon! Three stars until then. Apologies.
Original review: I've recently started frequenting this establishment. The staff are consistently amiable. The primary downside seems to be the high level of congestion. There's hardly any free space available, and you often find yourself waiting for machines to become available. Nevertheless, it gets the job done.
Gary Evans (5/7/25, 7:24 AM):
I popped into the gym this morning before heading to brunch, and upon entering, I couldn't help but notice the rather stuffy and warm atmosphere. The gym appeared to be on the smaller side compared to what I'm accustomed to, and it seemed like the air conditioning was only effective in the locker room. Exercising in such heat and excessive sweating made it quite challenging, and I almost felt like I might faint. Hopefully, they'll have the A/C fixed soon for a more comfortable workout experience.
Debra Scott (5/6/25, 7:09 AM):
I was in the area getting my car fixed and decided to pop into this gym. I was pleasantly surprised by how well I was able to complete my workout efficiently, given its small size. The staff, Carlos and Beto, are incredibly friendly and really know their stuff about the gym. This place looks clean and well taken care of. I definitely recommend it.
Louis Roberts (5/3/25, 11:16 PM):
This gym is absolutely fantastic. The staff are so welcoming and the gym itself is spotless. It's tucked away amidst a complex of apartments and garages, which gives it a unique vibe. It may be on the smaller side due to its location in an apartment complex, so it could get quite busy during peak hours. However, during late hours it's wonderfully serene.
I recently joined as a PF Black Card member and had countless queries, but Vicky was an absolute gem in assisting me. She patiently answered all my questions without a hint of irritation, or at least she hid it well if she was feeling any! I highly recommend seeking her out if you need any help with your membership or have any questions. Even though this isn't my usual gym, Vicky went above and beyond to assist me, surpassing the level of service I receive at my home gym. I will definitely be returning to work out here again. 👌🏼😁
Sara Wright (5/3/25, 7:58 PM):
Just popped into Dallas from Houston for a quick workout sesh and I must say, the staff here were so helpful and friendly. Everything was spotless - the workout stations, the restrooms, you name it. Definitely gonna swing by again next time I'm in town. Keep up the great work, team!
Nicole Brown (4/30/25, 5:11 PM):
The staff is fantastic. The bathrooms are spotless.
Ann Powell (4/30/25, 8:09 AM):
This specific Planet Fitness location is truly abysmal. Of the four Stair Masters they have, three of them have been out of order for months, and even when they do manage to fix them, they seem to break down again almost immediately. The gym is quite small and lacks a sufficient amount of equipment. It is always crowded regardless of the day or time you visit, making it quite frustrating to navigate. Additionally, there is very limited space for floor exercises on the mats. My advice would be to steer clear of this particular gym if possible.
Andrew Allen (4/30/25, 12:33 AM):
This gym is spot on for me. The size is just right, there's a good selection of equipment, and the folks here are friendly and focused on getting their workout in, not showing off for social media.
Edward Gutierrez (4/29/25, 9:08 AM):
THE MUSIC IS SO BLOODY LOUD
The tunes they blast in this joint are so bloody loud, it's messing with the beats I'm trying to groove to through my headphones!
This Planet Fitness is a bit on the smaller and older side. Has its pros and cons, really.
They've got all the basic gym gear covered, so no worries there.
The locker room here actually has proper metal lockers instead of that wood particle board stuff you see in newer spots. Personally, I reckon that's a plus. And I must say, the locker room seems tidier compared to most PF branches.
There ain't no changing rooms though.
The showers are oh-so cramped. The mount for the shower head in the handicap stall is buggered at the moment, mind you. Water pressure and temperature are spot on, though.
Would you believe they've got paper towels in the sink area? I reckon that's a win. Most of the newer PF joints only have those blasted air dryers.
Like most PF places, the blokes and sheilas here don't always stick to the rules, and the staff don't seem too fussed about enforcing them.
Maria Ross (4/28/25, 1:31 PM):
The individual responsible for crafting these glowing 5-star reviews likely shares a personal connection with the manager or proprietor of this establishment. This particular Planet Fitness location is noticeably undersized, unable to adequately accommodate the influx of members it receives throughout the course of the day. Despite consulting the crowd meter on both the Planet Fitness app and Google, which consistently indicates a lack of congestion, upon my arrival merely 10 minutes later, I found the gym to be teeming with individuals. The space is inundated with a blend of adolescents and adults, leaving minimal room for exercising or utilizing the equipment. It's akin to being crammed in like sardines. Consequently, I opted to terminate my membership. The disinterest exhibited towards understanding the reasons behind member cancellations is evident, as profit appears to be prioritized over enhancing the overall experience. This gym is unequivocally overrun with patrons!
Sarah Russell (4/22/25, 9:32 PM):
The first time I came to this gym, it was quite pleasant. The facilities were clean, and the staff members were very polite. I definitely plan on returning for another workout session.
Danielle Sanchez (4/22/25, 1:14 PM):
It would've been alright if I hadn't been informed repeatedly that I could "cancel anytime" when signing up. Upon joining, the receptionist failed to make it clear to me that I needed to cancel by the 25th to avoid being charged the annual fee. I wasn't presented with any written information apart from the terms and agreements on the pin pad. Yes, the minuscule fine print is there, but for better reviews, your front desk staff should actually clarify that "canceling anytime" involves fees and conditions.
Grace Morales (4/21/25, 3:31 PM):
Do not bother visiting this gym. It is filthy, tiny, and all the equipment is broken. The manager in Farmers Branch should oversee this location as well, as I choose to drive to that spot instead of staying in Addison. This poorly managed location reflects badly on the brand.
Nicholas Sanchez (4/20/25, 8:44 AM):
The staff is quite friendly, but the space is rather small and there aren't many equipment choices available. A good amount of the cardio machines are often out of order, and unless you visit during off-peak hours, be prepared to wait around 20+ minutes for a machine. There's not much room for floor exercises or using free weights - you'll end up working out right next to someone else. However, for just $10 a month, you can't really complain too much.
Doris Brown (4/18/25, 5:44 PM):
These people don't give a damn about you. The blokes in charge and the owners, they're just plain rude. They don't give you any respect. They went ahead and took my dosh multiple times during my membership without even asking for my say-so. And when I brought it up, they always had some lame excuse ready like "I'm not sure what happened" or "that shouldn't have occurred." The real nightmare begins when you try to sort things out and need to have a word with someone. Then it's a whole new level of disrespect you have to put up with. That seems to be their standard way of running things, just have a gander at the reviews on Google and see why they've been dragged to court before. The management at this joint is dodgy, hiring inexperienced managers with zero customer service skills and zero respect for their punters. At the end of the day, you get what you pay for. Don't fall for their fake response at the bottom of this.
Joan Gonzalez (4/18/25, 10:38 AM):
Absolutely splendid workout establishment, top-notch amenities, outstanding staff, and the showers were particularly invigorating, simply loved it. I must mention the therapeutic hydromassage chair – precisely what my body craved post my rigorous workout session. Kudos to you all, five stars for this fine establishment.
