Showing from 1 to 13 of 13 comment(s) received.
Overall, this Lifetime fitness facility is pretty average, not too crowded with people. Everything was clean and the weight area wasn't a complete mess. There's a lot of equipment packed in, so you have to navigate through to get to certain pieces. I do hope this location gets the upgrades that many other sites have done to open up their floor plan.
A massive shoutout to Lifetime for the impeccable cleanliness of your facility! Prior to Covid, it was always spotless and I frequently observed staff members cleaning. This is just one of the many aspects I adore about this establishment. However, since Covid-19, you all have been doing a simply fantastic job! Employees are constantly sanitizing dumbbells, machines, and other equipment. They are even wearing suits while doing so! Many thanks for your efforts in keeping us safe!
This gym is simply splendid for an extraordinary workout! The staff is quite decent, the facility and equipment are truly outstanding, and the accessibility is top-notch. It may be a tad pricey, but you definitely get your money's worth and then some. Lifetime provides a wide variety of nutritional products, spa services, a salon, a cafe, and much more. Stop by and experience it for yourself!
My favorite gym to attend. There are a plethora of machines and dumbbells so you rarely need to wait for someone to finish their set unlike at other gyms. The facility is wonderfully clean with saunas, steam rooms, treadmills, machines, free weights, pools, and hot tubs. Absolutely worth the cost.
I absolutely adore this gym. The staff is so friendly, there is a plethora of top-notch equipment, and there are oodles of fabulous amenities.
Overall, this is quite a decent facility, but my main gripe is that prices have skyrocketed and I don't feel like the service has improved accordingly. I'm unsure if they are reinvesting the funds they are charging into the facilities. I mainly come here because I enjoy swimming and working out, although sometimes the schedules can get a bit mixed up. It can be challenging to do everything I want to do. Overall, I would recommend this place, but I do wish they would do a better job of keeping everything up to date.
Our family 'as been a member of Lifetime for 7 years and I 'ave watched the quality and customer service go down 'ill. First, swim lessons for the kiddos are pricey, 'owever most instructors are friendly and qualified. The problem is that they change your kids from instructor to instructor constantly. The new instructors then 'ave to start all over on the skills - leads to a lack of skill progress for the kiddos. Lindsey, the aquatics manager, just smiles and says "thanks for letting me know" and continues to changes classes all the time. The spa/salon is just dreadful.... everyone I know (including meself) who 'as used the services felt they were over charged for subpar services. The classes are alright, sometimes crowded, but good instructors. The last few years it seems as though they are more concerned about getting a lot of people through the doors and less about the quality of services.
I do wish I could offer them no stars. The customer service was absolutely dreadful, it was my very first gym membership and I've never encountered anything like it. No one had informed me about needing to "sign a form to cancel" when I signed up. I haven't even been to the gym since November 2018 and called in December 2018 to cancel. The lady on the phone told me it wouldn't be a problem and asked why I wanted to cancel. I explained that I had moved away and couldn't afford it at the moment. She assured me she canceled my membership and that there would be no more charges. Indeed, I wasn't charged for January. However, come February, March, and April, they started deducting $60 from my account again. I contacted my bank and they confirmed these transactions weren't authorized, refunding me the money. Now I'm receiving emails from various employees in the building demanding over $198 because my bank blocked any further payments to them... despite not setting foot in the facility for nearly 9 or 10 months and not paying in that time either. And I apparently only owe $198? The math just doesn't add up for me. I've detailed my problems in emails with their so-called "specialist," Steve S., but he was of no assistance whatsoever. Steve claimed I signed a contract stipulating I could only cancel in person, but does that hold weight when their own employee confirmed over the phone that it was canceled? This outfit is extremely unprofessional, clearly in it solely for the cash. I will certainly not be parting with another penny to this establishment.
The Steam room and Lockers are absolutely filthy! And the Steam room is never cleaned properly! Sometimes, the showers and the Steam room go for days without being cleaned. It feels like nobody cares anymore. I spoke to the new GM, a woman, and she didn't seem to care or take any action. I miss Tyler, Luke, Michael, and Tom – the genuine GMs at this location. They would always fix things immediately if there was an issue. Now, Jill and Ali are the new GMs here. They actually cancelled my membership just because I complained about the disgusting state of the Steam room. This gym is way too expensive, and they will take all your money without a second thought. I recently joined Cherry Creek Athletic Club, and the price is almost the same as Lifetime, but it's incredibly clean! They really prioritize cleanliness. I love my new gym.
This establishment was an absolute nightmare when I attempted to terminate my membership. I felt demeaned, bothered, and misled. Despite the high cost of this gym compared to others, there was no effort made to replace worn-out equipment. The individuals handling membership sales were impolite, omitted information, and lacked transparency. Eventually, I opted to update my debit card details to cease any unauthorized charges following my explicit request to discontinue my membership due to dissatisfaction with their services.
The ladies at the Life Cafe are always so polite and friendly, never had an issue with them. However, there was this chap today who seemed like a rather disgruntled employee. He appeared annoyed to take my order and when he returned my card, he practically threw it on the counter at me. And then, when my drink was ready, he did the same with my straw. I know it may seem a bit trivial to complain about, but it just left me thinking, what on earth was his issue? Besides that, Life Cafe is fantastic.
It's a jolly good gym, I must say. However, there seems to be a spot of bother with folks having their items or vehicles pinched right from the parking lot. The gym seems rather tight-lipped about installing any cameras to help keep an eye out. And to top it off, the manager never bothered to give me a bell about it. Quite the disappointment, really. To add insult to injury, my membership fee went up the next month just because I was celebrating turning 27. Oh, bother!
Great facilities and layout, but it's constantly busy. There are always groups of people in their early 20s chatting instead of working out, which leads to overcrowding. Sometimes there are even kids running around. The gym is quite pricey, over $240 a month for two people, so I expect a higher quality experience.
For instance, right now there are five people chatting around one machine while another person is on a conference call leaning against an EZ bar.
Update: Some individuals are leaving their belongings on machines to reserve them while they go off to do other things. Do the staff ever check the weight floor?
There's a six-year-old on the weight floor with their father. This isn't acceptable or safe.